Contact Us
Ink Quest Head Office
14617 134 Ave NW Edmonton, AB T5L 4S9
Tel: (780) 454-4321
Fax: (780) 452-5405
sales@inkquest.com
Toll Free: 1 (800) 661-9855
Ink Quest
112-13480 Crestwood Place, Richmond, BC, V6V 2K1
Tel: (604) 273-1013
Fax: (604) 273-1593
salesbc@inkquest.com
Toll Free: 1 (800) 661-9855
Ink Quest / JCMD
330 Boul Industriel, Suite 7
St-Eustache, QC J7R 5R4
Tel: (450) 491-5050
Fax: (450) 472-0678
dboyer@jcmd.ca
Toll Free: 1 (877) 275-5263
Send us a message
Frequently Asked Questions
Account & Ordering
How do I create an account?
Click on the “Sign Up” button on the top right corner of our website. Fill out the required information and submit your request. Once your account is approved, you can start placing orders.
Do I have to pay to create an account?
Nope! Creating an Ink Quest account is totally free. You only pay when you order.
Can I place an order without an account?
No. An approved account is required to place orders to ensure secure transactions and accurate order tracking.
Do I need to meet a minimum order amount?
No minimums! You can order as little or as much as you need.
How do I place an order?
After logging in, browse our online catalogue, select the products you need, and add them to your cart. Follow the checkout process to complete your purchase.
Shipping & Delivery
Do you offer dropshipping?
Yes. During the checkout process, you can select the dropship option and provide the recipient’s address.
How long will delivery take?
Delivery times vary depending on location and shipping method. Most orders are processed within 1–2 business days. You will receive a tracking number once your order has shipped.
Do you ship internationally?
Currently, we ship within Canada only.
Payments & Billing
What payment methods do you accept?
We accept credit cards, e-transfer, EFT, Bill Payment and Cheque for approved business accounts. Please note that e-transfers are not accepted.
Can I get a copy of my invoice?
Yes. Invoices are automatically emailed to you after each purchase
Returns & Exchanges
What is your return policy?
Eligible items can be returned within 30 days of delivery. Products must be unused, in original condition, and in their original packaging.
Are there items that cannot be returned?
Yes. Custom or altered products, clearance/final sale items, and perishable goods are not eligible for returns.
How do I initiate a return?
Contact our support team via email or phone to request a return. We will provide instructions and a return authorization if your item is eligible.
Products & Catalog
Do you carry compatible and original ink cartridges?
Yes. Ink Quest offers both original brand cartridges and high-quality compatible alternatives.
How often do you update your product catalog?
We add new products daily to ensure our customers have access to the latest and most compatible printer ink and accessories.
