Frequently Asked Questions

A: Click on the “Sign Up” button on the top right corner of our website. Fill out the required information and submit your request. Once your account is approved, you can start placing orders.

A: Nope! Creating an Ink Quest account is totally free. You only pay when you order.

A: No. An approved account is required to place orders to ensure secure transactions and accurate order tracking.

A: No minimums! You can order as little or as much as you need.

A: After logging in, browse our online catalogue, select the products you need, and add them to your cart. Follow the checkout process to complete your purchase.

A: Yes. During the checkout process, you can select the dropship option and provide the recipient’s address.

A: Delivery times vary depending on location and shipping method. Most orders are processed within 1–2 business days. You will receive a tracking number once your order has shipped.

A: Currently, we ship within Canada only.

A: We accept credit cards, e-transfer, EFT, Bill Payment and Cheque for approved business accounts. Please note that e-transfers are not accepted.

A: Yes. Invoices are automatically emailed to you after each purchase.

A: Eligible items can be returned within 30 days of delivery. Products must be unused, in original condition, and in their original packaging.

A: Yes. Custom or altered products, clearance/final sale items, and perishable goods are not eligible for returns.

A: Contact our support team via email or phone to request a return. We will provide instructions and a return authorization if your item is eligible.

A: We add new products daily to ensure our customers have access to the latest and most compatible printer ink and accessories.

A: Yes. Ink Quest offers both original brand cartridges and high-quality compatible alternatives.