Return Policy
At Ink Quest, customer satisfaction is our top priority. We stand behind the quality of our products and want your shopping experience to be simple and worry-free. Please review our return policy below.
1. Return Period
You may return eligible items within 30 days from the date of delivery.
To qualify, products must be unused, undamaged, and in their original packaging, with all labels and tags intact.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been altered, customized, or used
- Items marked as final sale or clearance
- Any product beyond the 30-day return period
3. How to Return an Item
To start a return:
- Fill out the RMA Form
- Contact Ink Quest Customer Support to request a Return Authorization (RA).
- Pack the product securely with all original materials.
- Ship the item to our designated return address using a trackable shipping method at your expense (unless the return is due to our error or a defective item).
4. Restocking Fee
A 20% restocking fee applies to all eligible returns. This fee covers inspection, processing, and restocking costs and will be deducted from your refund.
5. Shipping Costs
Customers are responsible for return shipping costs, except in cases where:
- The item is defective or damaged, or
- The return is due to an error by Ink Quest.
In these cases, a prepaid return shipping label will be provided.
6. Refunds
Once your return is received and inspected, refunds are issued within 8–9 business days to the original payment method. You’ll receive an email confirmation once your refund is processed.
7. Damaged or Defective Products
If your order arrives damaged or with manufacturing defects, please contact our support team immediately. We’ll arrange a replacement or full refund at no additional cost.
8. Wholesale Orders
For bulk or wholesale orders, additional terms and conditions may apply. Please contact our sales department for more details.
9. Policy Updates
Ink Quest reserves the right to update or modify this policy at any time without prior notice. The most current version will always be available on this page.
For any questions or assistance with a return, please contact our customer service team. We’re here to help ensure your experience with Ink Quest is a positive one.
