How to Use Our Website

How to Use Our Website

Everything you need to order from InkQuest — pick a topic below.

Step 1 – Apply: If you don't have an account yet, click BECOME A RESELLER in the top menu, fill out the application form, and send it to us.
Step 2 – Approval: We'll review your application and set up your account. You'll receive a confirmation once it's approved.
Step 3 – Log in: Come back to inkquest.ca, click the account icon (person symbol) at the top-right, and log in using your registered email address.
Step 4: Once logged in, you'll see the Ink Quest – Canada Reseller Portal dashboard with a greeting and your account summary.
Tip: Use the EN / FR buttons at the top-right to switch between English and French.

Top menu:

  • WHO WE ARE – Learn about InkQuest and our story.
  • WHAT WE SELL – Browse products by category (toner, ink, printers, and more).
  • WHERE WE ARE – Our store locations across Canada.
  • BECOME A RESELLER – New here? Fill out the application form on this page to request an account.
  • SPECIAL ORDER REQ. – Request a product you can't find on the website.
  • CONTACT US – Get in touch with our team.

Search: Type a product name, SKU, cartridge code (e.g. CF362A), or printer model into the search bar at the top of every page.

Browse: Use the WHAT WE SELL menu to browse by category.

Product pages: Each product page shows cartridge details, compatible printers, and pricing. Click Add to Cart to add it to your order.

Tip: Save items you buy often to your Wishlist (star icon) so you can find them quickly next time.
Step 1: Add products to your cart from product pages or search results.
Step 2: Click the cart icon (top-right) to review your items. Adjust quantities if needed.
Step 3: If you're ordering against a purchase order, enter your PO Number in the Purchase Order Number field on the cart page.
Step 4: Click Checkout, enter your shipping and payment details, and place your order.

Instead of adding items one by one, upload your purchase order file and we'll fill your cart automatically — the fastest way to place a large order.

Step 1 – Upload: Go to the Upload Purchase Order page. Drag & drop your PO file, or click Choose file. Accepted files: PDF, XLS, XLSX (max 10 MB).
Step 2 – Review: We read your file and match every line to our catalog. Check the matched items, adjust quantities, and remove anything you don't need. Your PO number is detected automatically — you can edit it if needed.
Step 3 – Add to cart: Click Add matched items to cart. Everything goes into your cart at once, with your PO number attached.
Step 4 – Checkout: Review your cart and check out as normal. Your PO number is already filled in.
Tip: Not sure about the format? Click Download a sample PO on the upload page to see an example file.
Good to know:
  • Scanned or photo PDFs can't be read — please use a PDF with selectable text or an Excel file.
  • If a product code matches more than one product, we'll ask you to pick the right one.
  • Lines we can't match are shown separately and are not added to your cart.
  • The ship-to address shown on the upload page is for reference — you'll enter the final shipping address at checkout.

After logging in, your dashboard gives you quick access to everything. The Overview shows your account summary at a glance:

  • Open Orders – Orders not yet fulfilled.
  • MTD Spend – Your total spending for the current month.
  • Lifetime Spend – Your all-time total with us.

Recent Orders lists your latest orders with these columns:

  • Order – The order number (click to see details).
  • Date – When the order was placed.
  • PO Number – The purchase order number attached to the order.
  • Ship To Name – Where the order is being shipped.
  • Total – The order total.
  • Status – Current status (e.g. pending, fulfilled).

Click View all to see your full order history. The sidebar gives you:

  • Overview – Account summary: open orders, monthly and lifetime spend.
  • Orders – Order history and tracking.
  • Quick Re-Order – Re-order previous items without searching again.
  • Upload PO – Upload a purchase order file to fill your cart automatically.
  • Wishlist – Products you've saved for later.
  • New Arrivals – The latest products added to our catalog.
  • Special Order Request – Request a product you can't find on the website.
  • RMA English / RMA French – Start a return or warranty claim.
  • Invoices – View and download your invoices.
  • Profile – Update your contact details or password.
  • Address – Manage your saved shipping addresses.

Managing Your Account

Profile: Go to Profile in the dashboard sidebar to update your contact details or change your password.
Addresses: Go to Address to add, edit, or remove shipping addresses. The address you choose at checkout is the one your order ships to.

At the bottom of every page you'll find quick links:

  • Company: About Us, Contact Us, Brand We Carry, Privacy Policy, Website guide (this page).
  • Customer service: Warranty, RMA/Return, Shipping, Terms & Conditions, Our Catalog, FAQ.

Join Our Newsletter: Enter your email in the newsletter box at the bottom of the page and click Subscribe to get updates, special offers, and more. You can also follow us on Facebook, Instagram, and LinkedIn.

Edmonton, AB — 1-800-661-9855
Richmond, BC — 1-800-661-9855
St-Eustache, QC — 1-877-275-5263

Or use the CONTACT US link in the top menu. For returns and warranty, see RMA/Return under Customer Service at the bottom of any page.

Website Tour

Step 1: Get an Account

New here? Click BECOME A RESELLER in the top menu and send us your application. Once approved, log in with your registered email.

● ○ ○ ○ ○ ○   1 of 6

Website Tour

Step 2: Find Products

Search by SKU, cartridge code, or printer model — or browse categories under WHAT WE SELL. Star items you buy often to save them to your Wishlist.

● ● ○ ○ ○ ○   2 of 6

Website Tour

Step 3: Place an Order

Add products to your cart, review quantities, enter your PO Number on the cart page, then check out.

● ● ● ○ ○ ○   3 of 6

Website Tour

Step 4: Upload a PO — the Fastest Way

Drop your purchase order file (PDF or Excel) on the Upload page. We match every line to our catalog and fill your cart automatically — with your PO number attached.

● ● ● ● ○ ○   4 of 6

Website Tour

Step 5: Your Dashboard

Track orders, invoices, and spending from your reseller dashboard. Use Quick Re-Order for repeat items and manage your profile and addresses.

● ● ● ● ● ○   5 of 6

Website Tour

Step 6: Need Help?

Call us at 1-800-661-9855 (AB/BC) or 1-877-275-5263 (QC) — or use CONTACT US in the top menu. You're ready to order!

● ● ● ● ● ●   6 of 6