Shipping Policy
Last Updated: November 2025
At Ink Quest, we strive to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how we handle deliveries across Canada.
1. Order Processing Time
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Methods and Delivery Times
We offer reliable and trackable shipping through trusted carriers including Purolator, UPS, and Canpar.
Estimated delivery times:
- Local (within the same city): 1–2 business days
- Within the province: 1–2 business days
- Across Canada: 2–3 business days
Delivery times may vary due to weather, carrier delays, or high-volume periods.
3. Shipping Rates
- Free Shipping: On orders over $1000 (before taxes).
- Flat Rate Shipping: $14.99 for orders below $1000.
- Expedited Shipping: Available at an extra cost—contact support for details.
4. Order Tracking
Once your order has shipped, you will receive an email containing a tracking number and link to monitor your shipment.
5. Shipping Restrictions
- We currently ship only within Canada.
- Hazardous or bulky items may require special handling or shipping arrangements.
6. Damaged or Lost Packages
If your package arrives damaged or fails to arrive:
- Contact us within 1 day of delivery (or expected delivery date).
- We will investigate with the carrier and, if confirmed, provide a replacement or refund.
7. Address Accuracy
Please ensure your shipping address is complete and accurate. Ink Quest is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.
8. Contact Us
If you have any questions regarding your shipment or our shipping process, please contact our support team.
